These Terms and Conditions set out the basis on which Cleaners SE16 provides cleaning services to residential and commercial clients. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing our cleaners to access your premises.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company or organisation that books or receives cleaning services from Cleaners SE16.
Company means Cleaners SE16, the provider of the cleaning services.
Cleaner means any employee, contractor or operative engaged by the Company to deliver the cleaning services.
Services means domestic or commercial cleaning and any related services agreed between the Client and the Company.
Premises means the property or properties where the Services are to be performed.
The Company provides a range of cleaning services including, but not limited to, regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning and commercial cleaning. The exact scope of Services for each booking will be confirmed during the booking process based on the Client's requirements, the size and condition of the Premises, and the time allocated.
Any additional tasks requested by the Client that fall outside the agreed scope may be carried out at the Company's discretion and may incur additional charges. The Company does not undertake tasks that pose a health and safety risk, are unreasonable in nature, or fall outside typical cleaning activities.
3.1 Bookings may be made by the Client through the methods made available by the Company, which may include online forms or other communication channels specified by the Company from time to time.
3.2 At the time of booking, the Client must provide accurate and complete information regarding the Premises, the type of Services required, the preferred date and time, and any access instructions. The Company relies on the information provided to estimate the time required and the applicable charges.
3.3 A booking is not confirmed until the Company has accepted the Client's request and provided a booking confirmation. The Company reserves the right to decline a booking request without providing a reason.
3.4 For regular cleaning arrangements, the Company and the Client will agree a schedule. While the Company will use reasonable efforts to maintain the agreed day and time, this cannot be guaranteed and may be varied upon notice to the Client.
3.5 The Client is responsible for ensuring that the Cleaner can gain safe and lawful access to the Premises at the agreed time. Failure to provide access may be treated as a late cancellation and may incur charges as set out in these Terms and Conditions.
4.1 The Company will provide a price quote based on the information supplied by the Client. All quotes are estimates only and are subject to change if the actual condition or size of the Premises or nature of the work differs from that described by the Client.
4.2 Prices are usually charged based on an hourly rate or a fixed fee for a defined service. Any applicable taxes will be included within the prices quoted unless otherwise stated.
4.3 The Company reserves the right to revise its prices from time to time. For regular Clients, any change in pricing will be communicated in advance and will take effect from the next scheduled visit unless agreed otherwise.
4.4 Payment terms will be communicated at the time of booking. The Company may require payment in advance, at the time of service, or by invoice payable within a specified period. Payment methods will be as made available by the Company.
4.5 If payment is not received by the due date, the Company reserves the right to suspend Services and to charge interest on overdue amounts at the maximum rate permitted by law until payment is made in full.
4.6 The Client is responsible for all charges associated with the booking, including any additional fees arising from extended time on site, extra services requested, or charges resulting from late cancellation or failure to provide access.
5.1 The Client may cancel or reschedule a booking by providing notice to the Company within the minimum notice period specified by the Company at the time of booking. If the Client cancels or reschedules with less notice than required, the Company may charge a late cancellation fee, which may be up to the full amount of the scheduled service.
5.2 If the Cleaner is unable to access the Premises at the agreed time due to circumstances within the Client's control, including but not limited to incorrect address details, locked doors, or absent keyholders, this may be treated as a late cancellation and may incur a charge as above.
5.3 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, extreme weather or other events beyond its reasonable control. In such cases the Company will endeavour to notify the Client as soon as possible and may offer an alternative appointment. The Company shall not be liable for any loss incurred by the Client as a result of such cancellation or rescheduling, beyond refunding any payment already made for the affected booking.
5.4 For regular cleaning arrangements, either party may terminate the ongoing arrangement by giving written or verbal notice in accordance with any notice period communicated by the Company. Any bookings already confirmed prior to termination may still be chargeable if cancelled late.
6.1 The Client must provide a safe working environment for the Cleaner, including appropriate lighting, ventilation and access to running water and electrical power as required.
6.2 The Client must inform the Company of any known hazards at the Premises, including faulty equipment, loose wiring, broken fixtures, or substances that could cause harm. The Company reserves the right to withdraw Services if it considers that the Premises are unsafe.
6.3 The Client is responsible for securing or removing any valuable, delicate or irreplaceable items or for notifying the Company and the Cleaner of such items prior to the commencement of the Services.
6.4 The Client agrees not to directly employ or engage any Cleaner introduced by the Company for cleaning services outside the Company's arrangements, during the period in which the Cleaner is engaged by the Company and for a period of twelve months thereafter, unless otherwise agreed in writing by the Company and subject to any applicable introduction fee.
7.1 The Company aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within 24 hours of the service date for one-off services, or before the next scheduled visit for regular services.
7.2 Where a complaint is made within the required time frame and is justified, the Company may, at its discretion, arrange for the Cleaner to re-attend and rectify the issue, or may provide an appropriate credit or partial refund. This shall be the Client's sole and exclusive remedy for any issues with service quality.
7.3 The Company is not responsible for any pre-existing damage, wear and tear, permanent staining, discolouration, or defects that cannot be remedied by normal cleaning methods.
8.1 The Company will maintain appropriate insurance cover in respect of its liabilities to the Client arising out of the provision of the Services, in accordance with applicable law and standard industry practice.
8.2 The Company's total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the total fees paid by the Client for the specific service giving rise to the claim or the amount recoverable under the Company's relevant insurance policy.
8.3 The Company shall not be liable for:
a any indirect, consequential or special loss or damage, including loss of profit, loss of business or loss of opportunity, whether or not such loss was foreseeable;
b any loss or damage arising from the Client's failure to comply with these Terms and Conditions;
c any loss or damage caused by defective equipment or products supplied by the Client;
d any loss, damage or deterioration to items that are inherently fragile, inadequately secured, or not suitable for cleaning with standard products and methods.
8.4 The Client must report any alleged damage or loss to the Company as soon as reasonably possible and, in any event, within 24 hours of the service date or the time when the damage or loss was or ought reasonably to have been discovered. The Client must provide evidence of the damage or loss upon request.
8.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
9.1 Unless otherwise agreed, the Company or the Cleaner will provide standard cleaning products and equipment necessary to perform the Services. If the Client supplies any products or equipment, they must be safe, in good working order and suitable for the intended use.
9.2 The Company may refuse to use any product or equipment that it considers unsafe, unsuitable or non-compliant with applicable safety standards.
9.3 The Company follows health and safety procedures designed to protect both Clients and Cleaners. The Client agrees not to request or insist upon any activity that is unsafe, that requires the Cleaner to work at dangerous heights, lift excessively heavy items, or come into direct contact with hazardous substances, including biological waste or sharp materials.
10.1 The Company will handle household and commercial waste generated during normal cleaning activities in line with applicable environmental and waste disposal regulations. This typically includes bagging general waste and recyclables and placing them in the appropriate bins at the Premises.
10.2 The Company is not a licensed carrier of controlled or hazardous waste. The Company does not remove hazardous materials from the Premises, including but not limited to chemicals, solvents, paint, asbestos, clinical or medical waste, sharps, or large quantities of building rubble.
10.3 Where the Client requests removal of bulky items, furniture, appliances, or large volumes of refuse, any such service must be separately agreed and may be subject to additional charges and regulatory requirements. The Company reserves the right to decline any waste removal request that is not compliant with applicable waste management regulations.
10.4 The Client is responsible for providing access to appropriate waste and recycling containers at the Premises and for ensuring that any local collection rules or restrictions are followed. The Company is not responsible for any fines, penalties or charges arising from the Client's non-compliance with waste regulations.
11.1 Where the Client provides keys, access codes, fobs or other means of entry to the Premises, the Company will take reasonable steps to keep such items secure and confidential. Keys may be labelled with a reference code but will not be labelled with the Client's full address.
11.2 The Client must inform the Company immediately if any access details change or if there is any concern regarding the security of the Premises.
11.3 The Company will treat information obtained in the course of providing the Services as confidential and will not disclose it to third parties except as required to deliver the Services, as required by law, or with the Client's consent.
12.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather conditions, transport disruption, strikes, epidemics, government restrictions, or failure of utilities.
12.2 In such circumstances, the Company may suspend the Services for the duration of the event or may terminate the affected bookings. The Company will endeavour to inform the Client as soon as reasonably practicable of any such disruption.
13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised Terms and Conditions will take effect upon notification to the Client or publication through appropriate channels.
13.2 Continued use of the Services after any amendments have been communicated will constitute acceptance of the updated Terms and Conditions.
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
15.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings or arrangements, whether written or oral, relating to the subject matter.
15.4 The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another provider as part of a business transfer or restructuring, provided that the level of service to the Client is not materially adversely affected.
By booking or using the services of Cleaners SE16, the Client confirms that they have read, understood and agree to these Terms and Conditions.
Save time and money by hiring our cleaners SE16 experts and forget all of your worries!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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