This Privacy Policy explains how Cleaners SE16 collects, uses, shares and protects personal data relating to our customers in the SE16 area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners SE16 customers in the SE16 area, including prospective, current and former customers who use or enquire about our cleaning services.
Cleaners SE16 is a cleaning services provider operating in the SE16 area. For the purposes of data protection law, Cleaners SE16 is the data controller of the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing is carried out in a lawful and transparent manner.
We may collect and process different types of personal data about you, depending on how you interact with us. This can include:
Identity and contact information, such as your name, title, address, service address, billing address, and any other contact details you choose to provide.
Communication data, such as information you provide when you contact us, request a quote, make an enquiry, give feedback, or make a complaint.
Service information, such as details about the cleaning services you request or receive, property access instructions you choose to share, schedules and appointments, and records of any changes or cancellations.
Payment and transaction data, such as records of services purchased, dates of payments and amounts paid. We do not store full payment card details; where card payments are used, these are handled by our payment service providers.
Technical and usage data, such as information about how you interact with our website or online booking tools, including basic device and browser information. This may include the use of cookies or similar technologies, where permitted by law and subject to your choices.
Other information you choose to provide to us, such as special instructions about your property, or details provided when applying for offers or loyalty schemes.
We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, pay for services, or otherwise communicate with us. We may also receive information from third party platforms that you use to find or book cleaning services where Cleaners SE16 is listed as a provider. In such cases, the third party platform will be a separate data controller and will have its own privacy information, in addition to this Privacy Policy.
We process your personal data only when we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases:
Contract: We process personal data to enter into and perform a contract with you, for example to provide cleaning services, manage bookings, issue invoices and handle payments.
Legal obligation: We process personal data where necessary to comply with legal obligations, such as record keeping, tax requirements or responding to lawful requests from public authorities.
Legitimate interests: We process personal data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include improving our services, managing our relationship with you, handling enquiries and complaints, preventing fraud and ensuring the security of our staff and customers.
Consent: In some cases we may rely on your consent, for example where required before using certain cookies or sending direct marketing communications by electronic means. When we rely on consent, you have the right to withdraw it at any time.
We may use your personal data for the following purposes:
To provide and manage cleaning services in the SE16 area, including taking bookings, arranging appointments, adjusting schedules and carrying out the services requested.
To manage payments, invoices and accounting, including processing payments through approved payment processors and maintaining financial records.
To communicate with you about your bookings, queries, feedback or complaints, and to respond to your requests for information.
To manage our relationship with you, including notifying you of important changes to our terms, services or this Privacy Policy.
To improve and develop our services, including monitoring usage trends, reviewing customer feedback and enhancing our internal processes.
To protect our business, our staff and our customers, including verifying identity where appropriate, preventing fraud and maintaining security.
To comply with legal and regulatory requirements, including tax obligations and responding to lawful requests from authorities.
We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy, or where we are legally required to do so. These third parties may act as data processors, meaning they process data on our behalf and only in accordance with our instructions.
Categories of third party processors may include:
Payment service providers who process card or electronic payments on our behalf.
IT and hosting providers who supply and maintain our booking systems, customer management systems and website.
Accountants or professional advisers who assist us with our business operations, financial management or legal obligations.
Where we use processors, we require them to implement appropriate technical and organisational measures to protect your personal data and to process it only as necessary to provide their services to us.
We may also share personal data with public authorities, regulators or law enforcement if we are legally required to do so, or if sharing is necessary to protect our rights, property or safety, or the rights, property or safety of our customers or others.
We primarily store and process personal data within the United Kingdom or the European Economic Area. If it becomes necessary to transfer personal data to a country outside the UK or EEA that does not offer the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, in order to protect your data and your rights.
We retain your personal data only for as long as it is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, accounting or reporting requirements.
When determining the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, whether we can achieve those purposes through other means, and applicable legal requirements.
In general, records relating to the provision of services and associated payments are retained for a minimum period required by tax and accounting laws. Enquiry information may be retained for a shorter period where no ongoing relationship develops. When data is no longer required, we will securely delete or anonymise it.
Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Cleaners SE16 customers in the SE16 area, subject to certain conditions and exceptions.
Right of access: You have the right to request confirmation that we process your personal data and to request a copy of that data.
Right to rectification: You have the right to ask us to correct inaccurate personal data and to complete incomplete data.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected.
Right to restriction of processing: You may request that we restrict the processing of your data in certain situations, such as while we are verifying its accuracy or assessing an objection.
Right to object: You may object to processing based on our legitimate interests, including any direct marketing we may carry out. We will stop processing unless we have compelling legitimate grounds that override your interests or the processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format and, where technically feasible, transmit it to another controller.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw your consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage and procedures to limit access to personal data to those staff and processors who need it to perform their duties. While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any updated version will apply to all Cleaners SE16 customers in the SE16 area from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.
Save time and money by hiring our cleaners SE16 experts and forget all of your worries!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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